Responsible Gambling: Signs, Support and Safer Play

Gambling involves losing money. It is not a way to earn money or a solution to debt, bills or other financial problems. Only gamble with money you can afford to lose, and stop if gambling is affecting your finances or your ability to manage daily life.

Signs that gambling may be becoming a problem

Look for changes in what you do, not just how you feel. Warning signs include:

• spending more time or money gambling than you planned;
• trying to win back losses by gambling again;
• borrowing money, using credit or selling possessions to fund gambling;
• missing bills or using money intended for essentials;
• hiding gambling, losses or account activity from people close to you;
• feeling unable to stop, or becoming restless or irritable when you try;
• neglecting work, study, sleep or relationships because of gambling.

One sign is enough to take action. You do not need to wait until you have lost a particular amount or reached a crisis.

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Take action now

If you are gambling now, end the session. Do not make another deposit or try to recover losses. Sign out and use the account’s responsible gambling controls to set a spending limit or apply self-exclusion. If you cannot find these controls, use the operator’s help or account-support route and ask how to restrict or close your gambling account.

UK-licensed casinos must provide responsible gambling tools, including self-exclusion. Remote operators must prompt new customers to set a financial limit before their first deposit and make account-level limit controls accessible. A limit can restrict future gambling; it does not recover money already spent. Self-exclusion is a stronger step if you need to prevent access to gambling with that operator.

You can also ask your bank to block gambling transactions, if that option is available to you. Do not try to get around a restriction by using another payment method or account. Remote gambling operators cannot accept credit-card payments for gambling, including credit-card funds routed through a money service business. They also cannot accept wallet payments where the wallet allows credit-card funds to be used for gambling.

Where to turn

Start with the casino’s responsible gambling section or account-support channel. Ask for the specific restriction you need, such as a limit, self-exclusion or account closure. If you have a complaint about how the operator handled your account or restrictions, use its internal complaints process. UKGC licensees must also provide access to an approved Alternative Dispute Resolution (ADR) service; the operator’s complaints information should explain how to reach it.

No external organisation name, address or phone number is provided here. Do not rely on a contact detail unless you have checked it directly through a verified source. If you feel at immediate risk of harming yourself or someone else, go to a place where another person can stay with you and seek urgent help through local emergency services.

Age and game safeguards

Gambling is for adults. Operators must verify your age before allowing you to deposit funds into a gambling account. Do not use another person’s account or provide false age details.

Online slots in Britain cannot autoplay. Each spin must last at least 2.5 seconds, and the next game cycle cannot start until at least 2.5 seconds after the current cycle begins. For an online slots game, the total stake in a game cycle must not exceed £2 if you are under 25, or £5 if you are 25 or older. These safeguards do not make gambling safe or prevent losses. If gambling is causing harm, stop and use the account controls to restrict access.